Shipping & Returns
START A RETURN / EXCHANGE
To start a return or exchange, please use our online returns portal by clicking the link below:
Visit our online returns portal here
Important things to note:
- Please include the # (hashtag) in front of your order number to gain access to the portal
- Please use the email address associated with the order
**Returns may take up to 7 working days to process once they've been returned.
SWAP Protect
- If you have ordered with SWAP protect and wish to make a claim, this can be done via the claims portal here.
SHIPPING
UK ORDERS
*All orders are shipped from our UK warehouse.
We ship with DPD Next Day Delivery and Royal Mail 1st Class Post
+ DPD Next day delivery (When ordered before 1pm): Delivered the next working day. (Excludes weekends)
+ Royal Mail 1st Class Post: Delivered within 2 - 3 working days
USA ORDERS
*All orders are shipped from our UK warehouse.
We ship with DHL International (2-4 Business Days)
Please note that Taxes and Duties are NOT included. For delivery to the USA taxes and duties are only applied to orders over 800 USD.
EU ORDERS
*All orders are shipped from our UK warehouse.
+ DHL International : 2-4 working days
*Customs and Import Duties are NOT included. You will receive an invoice for any taxes and duties after you have received your delivery.
INTERNATIONAL ORDERS
*All orders are shipped from our UK warehouse.
+ DHL International : 4-6 working days
*Customs and Import Duties are NOT included. Any customs and duties that are required to be paid will be invoiced after you have received your parcel.
RETURNS
You have 30 days to return any unworn item/items from the date you receive your order.
We do not offer free return labels however we do send out exchanges free of charge.
To start a return or exchange, please use our online returns portal by clicking the link below:
Need help with a return / exchange? Please contact returns@awaythatday.com
International Returns:
We do not offer returns labels on international order. You will be asked to ship the item back to us in it's original condition with tags.
- Invoice: Clearly write "BRITISH RETURN GOODS" on the back of your parcel and shipping invoice alongside each item in the parcel and state zero value. If this information is not included, customs and duty charges may be applied and deducted from your refund.
- Return shipping label: Use your order number as a reference on the return shipping label.
- Packaging: Package the order securely. You can use the original packaging or your own light mailer.
- Tracking: Use a tracked service with your local post office so you can see when your parcel has been delivered to us. Include your contact information in the parcel incase we need to contact you regarding your return.
- Address: Please send your parcel to:
Unit 7 Zone A,
Chelmsford Road Industrial Estate,
Great Dunmow,
Essex,
CM6 1HD
Returns can take up to 7 working days to process once they have been received.
FAQ's
Will my postage be refunded if I want to return an item?
Postage for all returns (domestic and international) is covered by the customer. Away That Day sends out domestic exchanges free of charge, however postage for international exchanges is covered by the customer.
How long will it take for my funds to appear back in my account?
After we receive your returned parcel, please allow up to 7 working days for your refund to be processed, or 5 working days for your exchange to be sent. If you need an exchange urgently, please email [email protected].
Can I exchange my item/s for a different style?
We happily accept exchanges. All exchanges are based on stock availability and can only be exchanged for the same item in a different colour / size as long as they are the same cost value. If the exchanged style is more in value than your original item, we will need to process a refund and the item you want will need to be ordered through the website.
Can I return sale items?
We have final sale items and also normal sale items:
Final sale: All final sale items will be clearly marked final sale in the product title and can only be returned for store credit.
Sale: Any items on sale that are not marked 'final sale' in the product title can be exchanged or returned for a full refund.
Can I return Gift Cards?
Once a gift card is purchased, it cannot be refunded nor exchanged for monetary value. All Gift Card codes have no expiry date, so your code will not expire and you can use it whenever you wish.
Do I have to pay for my return label?
We do not offer free return labels. You may purchase a return label via our online returns portal, or alternatively email [email protected] for our returns address if you would prefer to post your return using a postal service of your choice.